Shipping Information

For all shipments: if anything is damaged or missing, please let us know when you receive the shipment. You can refuse the shipment if too severely damaged. We will need pictures and tracking information of the damaged case(s). We will let you know what to do with the product from there and replacements will be sent out.

For LTL shipments, any damage/missing cases MUST be recorded on the BOL BEFORE signing the Bill of Lading (“Subject to Inspection” doesn’t suffice).
If the Receiver signs for the delivery as “Clean”, we have minimal ability (if any) to replace damaged or missing products and/or recover freight costs. In the case of damaged products, as long as it is noted as damaged, we can send replacements. Missing cartons will be replaced.

REMEMBER TO ALWAYS INSPECT AND NOTE DAMAGE/MISSING CARTONS ON BOL OR WITH THE DELIVERY DRIVER PRIOR TO SIGNING/ACCEPTING.